Refund policy
FRESQ Return & Refund Policy
At FRESQ, we stand behind the quality of our products and want you to feel confident trying them as part of your daily hydration ritual.
We encourage you to use FRESQ consistently for at least 14 days before requesting a return. If you are not satisfied after this period, and you are still within our 30-Day Money-Back Guarantee window, you may request a return by contacting us at hello@drinkfresq.com.
Cancellation Policy
Order changes or cancellations must be requested within 24 hours of placing your order.
After this 24-hour window, your order may already be processing, and we may be unable to make changes or cancel it.
If your order is successfully cancelled within 24 hours, your refund will be processed within 7 business days.
30-Day Money-Back Guarantee
We stand behind the FRESQ experience and want to give you time to try the product as part of your routine.
To allow enough time to use FRESQ consistently, we ask that you try the product for a minimum of 14 days before requesting a return.
If you remain unsatisfied after 14 days, you may request a return within 30 days of your purchase date. Please note that shipping fees, if applicable, are non-refundable.
To start a return, please contact us through the form on our Contact Us page or email us directly at hello@drinkfresq.com.
For faster support, please include your order number or the name and email address used at checkout.
Damaged Items
We package our products with care to help ensure they arrive safely.
A product is considered damaged if it has a defect or is physically broken. Please note that damaged outer packaging, such as a dented box, is not considered product damage if the product itself remains in good condition.
If your product arrives damaged, please notify us within 72 hours of delivery by emailing hello@drinkfresq.com with a clear photo of the issue.
We will review your claim and, if approved, provide a replacement at no cost to you.
We cannot refund, replace, or accept returns for items damaged due to normal use, wear and tear, or misuse.
Shipping & Delivery
We aim to deliver your order as quickly as possible. However, we are not responsible for delays caused by shipping carriers, customs processing, weather, incorrect addresses, or other factors outside our control.
If an issue arises with your delivery, please contact the shipping carrier directly for the most up-to-date information.
FRESQ is not responsible for lost, stolen, or delayed packages once they have been handed off to the shipping carrier.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If an incorrect address is provided and we are not notified within 24 hours of placing the order, you may not be eligible for a refund, replacement, or resend.
Policy Updates
FRESQ reserves the right to update this Return & Refund Policy at any time.
Customers are responsible for reviewing the latest version of this policy before purchasing or using FRESQ products.
By completing your purchase and continuing to use FRESQ products, you acknowledge and agree to this Return & Refund Policy.